A Dilbert Moment at Yahoo

or How a Great Company Killed Itself.

I tried to log in to Yahoo to change my password. I haven’t gotten a notice that my password has been hacked, it’s just for safety reasons I want to change the password. I went to sign in. The sign in box say it does not recognize my email address or my user name. I have a password vault program that I store my user names and passwords in, so I know the names and passwords are correct.

I go to the help page. There are a bunch of FAQs. I work through the FAQs and none of them help to get me logged in. I click the contact box (as in contact Yahoo) and it bounces me back to the FAQs.

It looks like Yahoo has laid off all the help desk humans. Saves lots of money if you have people that don’t work for Yahoo tell you how to work around Yahoo problems. I can see why users needing help get frustrated and desert Yahoo. With less users and income Yahoo has to lay off more workers. The executives get pay raises for firing people and saving money. Service goes down and more users leave. Finally executives lose their jobs, but only after making millions or hundreds of millions of dollars. This is not user friendly, this is a death spiral.

I go to the user groups and can not post a request for help because I can not log in. I need help to login in and I have to log in to get help. That sounds like a Dilbert Moment.

Good bye Yahoo, I will miss you.

Stay strong, write on.           Professor Hyram Voltage

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